Should PDF Be Your New Favorite Training Format?
PDF is now a fully viable platform for a much wider range of uses and applications including training and reinforcement.
PDF is now a fully viable platform for a much wider range of uses and applications including training and reinforcement.
In an increasingly commoditized world, relationships can sometimes be the prime – or even the only – competitive contrast.
With the right skills salespeople can create an experience that’s more like the love of buying than the contempt for being sold.
Digital communication has become so familiar that it might feel as though online technology has become more humanized. It hasn't.
Emotional neglect undermines customer satisfaction and company brand. It also sabotages settlement efficiency.
It's common to focus on closing more sales as the answer to agency growth and profit. But it's the wrong end of the process when
Settling a claim is very different than bargaining for contract terms or making a sale. It means dealing with people predisposed to the emotions associated
Denise Broady, Chief Marketing Officer at WorkForce Software, shares five important lessons she has learned from working with the millennial generation in her article, "The
Risk Insurance Communication Skills principal Russell Collins argues that "in an effort to meet compliance obligations, advisers are placing greater emphasis on product knowledge at
Certified financial planner Dave Evans gives independent insurance agents something to think about in his recent article in IA Magazine, "4 Independent Insurance Issues to
The best way to capture new and returning insurance customers is to engage in a "strong social and digital presence," according to Tapajyoti Das' article
Persuasion is like The Force. It’s neutral. It’s how you use persuasive techniques that make it ethical or manipulative.
In the battle between agents and underwriters there are no winners. But plenty of losers. Here's how to end the war.
Customers overwhelmingly preferred doing business with local agents, but they want the convenience of online interaction, too.
In order to get the best business from the strongest producers, underwriters have to more than mere technocrats.